What is Trace & Accesss
Find Hidden Leaks Without the Guesswork

If water’s sneaking around your home and you can’t see where it’s coming from, that’s where Trace & Access comes in. It’s a part of many UK home insurance policies that covers the cost of locating the leak and making it accessible for repair. Unlike general leak repair cover, Trace & Access is about investigating and exposing the problem- not fixing the pipe itself.

Homes can hide leaks behind ceilings, under floors, or in plumbing you can’t reach with your bare hands. Trace & Access means insurers will cover the cost of locating the leak and opening up the space so a tradesperson can fix it, instead of you footing the bill for hours of detective work and unnecessary disruption.

How Claims Work

Here’s how the Trace & Access process works once you spot a suspected leak:

Check Your Insurance

Trace & Access isn’t included in every home insurance policy, and limits vary- usually around £2,000–£10,000 depending on your cover. Check your policy wording or call your insurer to confirm you’re covered.

Contact Track-a-Leak

Tell us what you’ve noticed- damp patches, unexpected water bills, pressure loss, or mysterious wet spots.

We Investigate

Our specialist team locates the leak efficiently using non-invasive technology and, if needed, exposure work to pinpoint the source.

You Claim with Your Insurer

We provide your Trace & Access report along with photos and evidence. This gives your insurer what they need to process your claim.

Repair & Restore

Once the insurer approves the claim and the leak is assessed, repair work can begin. Track-a-Leak offers full repair and restoration services if you want us to handle everything in one place.

What’s Included in a Trace & Access Report

When Track-a-Leak completes a trace & access investigation, you receive a clear, insurer-ready written report designed to support your insurance claim.

What You Need to Provide

When making a Trace & Access claim, having the correct information ready makes everything smoother:

Before Appointments
Your insurance policy details (policy number, insurer contact)
Description of the problem (what you’re seeing and when it started)
Photos or video of damp patches, stains, floor damage, or strange smells
During the Investigation
Access to affected areas (room, cupboard, floorboards, etc.)
Safe working space so our engineers can use specialist equipment
For the Claim
The Trace & Access report we produce
Any supporting evidence (photos from before and during the investigation)

The clearer your documentation, the easier it is for your insurer to say “yes” to the claim and get things moving fast.

Quick FAQs

Is Trace & Access the same as regular leak repair?

No- Trace & Access covers finding and accessing the leak. Repairs to the pipe or damage are usually claimed under other parts of your building’s insurance.

Does it cost extra?

Trace & Access can be expensive without cover. With it, you typically only pay your policy excess. Limits and inclusions vary, so always check your insurance documents.

What if my insurer doesn’t cover it?

We can still help locate and access the leak- your insurer may reimburse you later if you add appropriate cover. Just ask us about options.

FAQ's

Our most frequently asked questions.

What is Trace and Access

Trace and Access is the process of locating the source of a hidden water leak within a property. It involves using specialist equipment to trace the leak and carefully accessing the affected area so the problem can be repaired.

Does Trace and Access mean the leak will be repaired?

No. Trace and Access focuses on finding the source of the leak. Once the leak has been located and the affected area accessed, repairs can then be carried out by a plumber or contractor.

Is Trace and Access covered by home insurance?

Many UK home insurance policies include Trace and Access cover, which may pay for the cost of locating a hidden leak. It’s always best to check your policy details or speak with your insurer to confirm.

How are hidden leaks traced?

Leak detection specialists use non-invasive technology such as thermal imaging, acoustic listening equipment, moisture meters, and tracer gas to accurately locate hidden leaks behind walls, under floors, or above ceilings.

Why is Trace and Access important?

Hidden leaks can cause serious damage to walls, floors, and ceilings if left unresolved. Trace and Access helps identify the source quickly, reducing further damage and helping speed up repairs and insurance claims.

What happens after the leak is traced?

Once the leak has been located, you’ll receive a report explaining where the leak is and what repairs are required. This report can also be used to support an insurance claim if needed.

What is Trace & Accesss Find Hidden Leaks Without the Guesswork